Shipping Info

*Due to the current situation, our delivery times may vary. You will see your projected delivery time during the checkout or in your order confirmation.*

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 5 - 15 business days of processing and production time for your order to ship out. 

 

HOW LONG IS THE SHIPPING TIME?

Standard delivery:4 - 6 working days (Mon-Sat)

Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using the courier's tracking portal. 

Contactless delivery

Our shipping partners offer you contactless delivery. You always receive a notification when your parcel is ready to be delivered. You can then choose a preferred delivery location, e.g. on your doorstep.

In addition to this, there are also other delivery options available. You can for example change the date of delivery if you won't be home on the expected delivery day.

AN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email info@shackmart.com All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@shackmart.com If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, pleasecontact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free tocontact us and we will do our best to reply within 24 hours :)




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